ریفنڈ پالیسی

COVERNEX is operated by Sevennex Middle East Trading LLC.

Returns and exchanges

For standard, non-personalised cases, contact us within 7 days of receipt to request a return. The item must be unused and in its original condition. For change of mind or an incorrectly selected model, the customer pays return shipping. We will confirm the cost and instructions before arranging collection.

Cases personalised with your own photo, text or specifications cannot be returned for change of mind or a model-selection error after production has started. This does not affect your rights if the item is defective, damaged, incorrect or does not match the agreed specifications.

Incorrect, damaged or defective items

Contact us with your order number and photos. If we sent the wrong item or your case arrives damaged or defective, we will arrange an appropriate replacement or refund and cover the related shipping costs. Your statutory rights remain unaffected.

Requesting a return

Email covernex.sa@gmail.com or contact +966 58 153 2914. Please contact us before sending an item back so we can provide the return address and instructions.

Refunds

We will notify you after receiving and inspecting the returned item. Approved refunds are processed within 10 business days. For cash-on-delivery orders, we will agree an appropriate refund method with you. For prepaid orders, refunds are made to the original payment method where available. Additional processing time may depend on the payment provider.

This policy does not limit your statutory rights.